Failed generations
If a generation task fails, the 167 charged account credits are restored through the task system. Check the task status and balance before submitting the same request again.
Completed generations
A completed 8-second generation uses 167 account credits, including when you choose not to download or share the result. Review each output before deciding whether it meets your needs.
Payment refunds
If you believe a payment was duplicated, unauthorized, or charged incorrectly, contact the payment provider or use the billing support channel shown in the product. Requests are reviewed under applicable consumer protection laws and the payment provider’s rules.
Contact and updates
Include the transaction reference and account email when asking about a payment, but never send a password or full payment card number. This policy may change as payment methods and service operations are configured.